No balance

I received a replacement card and opened the app to check my balance it said that I have to activate the card when I went to do that it says that I am not registered. When I went to do that it says that I am already registered. It just took me in circles. I understand that I had to install an automatic update. I think thats what messed it up. My previous card and the non-updated version worked fine. Is there a bug somewhere?

Teach...Me about Direct Express®